faq

all sales are final sales, no refunds or exchanges

shipping
orders will take 2-3 business days to dispatch from montreal, canada :)

shipping within canada takes about 2-5 days after dispatched.

shipping to usa takes between 5-10 days after dispatched.

shipping without tracking is offered, but you are encourage to choose the tracking so you can have peace of mind and follow your beaded treat the whole way.

any packages lost in the mail, without tracking, are not the responsibility of leona to replace.

duties, taxes & import fees
we are not resposible for any duties, taxes or import fees that you may incur for importing your purchase into your country.

handmade nature of all pieces
all pieces are handmade and at times will not be perfect or identical; this is not a defect but part of the handmade process. 

beadwork care
glass beads and gemstone beads can be delicate, please handle with care.

keep all beadwork away from water, exercise, perfumes and lotions - these can all cause the beadwork to tarnish or lose their lustre.

to keep sterling silver spiffy - wipe and polish with a jeweler's cloth and store in a clean area.